Help & Support Hub

Here at Solero, our coffee is engineered for peak performance and uncompromising flavor. Sourced from elite high-altitude farms across Brazil, Colombia, Maxico, Guatemala and Ethiopia, our 100% specialty-grade Arabica is crafted to elevate your daily ritual. No toxins, no rubbish, zero compromises.

We craft our specialty-grade Arabica coffee roasts in four formats:

Whole Bean: for the purist

• Precision Ground: dialled in for immediate, flawless brewing
• Single-Serve Specialty Pods: for uncompromising convenience
• Premium Instant for high-performance on the go

We only use 100% specialty-grade Arabica. Hand-selected from the world’s top 1% of high-altitude farms, our beans deliver a noticeably cleaner, smoother, and more complex cup with naturally lower bitterness.

Our portfolio spans light, medium, and dark roasts.

Whether you prefer the bright, vibrant acidity of our Fruity Bloom or the deep, resonant chocolate notes of our Dark Roast, each profile is dialled in for absolute perfection.

Every batch is meticulously roasted, blended, and packaged in the USA under strict quality controls to guarantee absolute freshness and consistency.

Absolutely. Our Forest Decaf specialty brew utilizes advanced, chemical-free decaffeination processes to remove 99.9% of caffeine, ensuring it delivers the rich, full-bodied complexity of our signature Arabica.

To preserve peak freshness, our bags are engineered with a one-way degassing valve and an advanced oxygen-barrier seal.

Simply store your coffee in a cool, dark place (like a pantry cabinet). To prevent condensation and maintain the integrity of the roast, we recommend avoiding the fridge or freezer.

Our single-serve pods are precision-engineered for flawless extraction in Keurig® and standard K-Cup® compatible brewers (including Cuisinart, Hamilton Beach, and Black & Decker).

Please note: These specific pods are not compatible with Nespresso, Ninja, Lavazza, or Dolce Gusto systems.

We prioritize absolute freshness. Your coffee is packaged at its peak in nitrogen-flushed, oxygen-barrier bags to lock in the delicate oils, tasting notes, and crema until the exact moment you open it.

We go beyond the standard "Fair Trade." Solero operates on a Direct Trade model, paying premium, above-market rates directly to our high-altitude farming partners globally. This ensures ethical compensation and a superior, uncompromised cup.

Standard commercial coffee is often compromised by mold, mycotoxins, and pesticides. Solero is meticulously third-party lab tested to ensure every single batch is free of heavy metals, allergens, and toxins. So all you are left with is pure, clean energy, and specialty-grade Arabica goodness.

We offer complimentary shipping on all U.S. orders over $70 (excluding Alaska, Hawaii, and wholesale). Standard rates are calculated at checkout.

At this time, Solero is exclusively available within the United States.

To guarantee absolute freshness, your coffee is roasted and processed to order within 2–4 business days.

Once dispatched, transit takes 1–5 business days. You will receive real-time tracking the exact moment it leaves our roastery.

Due to the speed of our fulfillment network, orders can only be cancelled prior to dispatch.

Once tracking information is generated, the order is locked and en route.

Subscribers unlock exclusive perks and discounts, priority access to our freshest micro-batches, and seamless, automated monthly fulfillment so your ritual is never interrupted.

You have absolute control. Modify your delivery schedule, swap roasts, or cancel your subscription at any time through your dedicated Solero customer portal.

Note: Cancellations must be made 24 hours prior to your next billing cycle.

We accept all major credit cards + Shop Pay, Apple Pay, Google Pay, and PayPal. We also support WeChat Pay, AliPay, and Union Pay.

Absolute security is our standard. Our checkout features Level 1 PCI DSS compliance, advanced end-to-end encryption and intelligent 3D Secure fraud prevention.

At Solero, we're all about crafting amazing experiences and want our customers to enjoy the best specialty coffee available.

If your order arrives damaged, defective, or is lost in transit, we have a zero-hassle 14-day return policy for your peace of mind. Simply contact us within 14 days of your delivery date with a photo of the issue and we will issue a priority replacement or full refund.

Customers should note: Due to the perishable nature of our freshly roasted specialty coffee, we cannot accept returns for buyer’s remorse. We also cannot issue refunds for incorrect shipping addresses entered at checkout, unclaimed packages, or orders already locked into production.