Cancellation policy

Purchase Options Policy

This section sets out our policy for purchase options when buying online from our website solero.coffee.  Some items in our store may be offered to you as a subscription, a pre-order or try before you buy.  This policy lays out how you can change or cancel these kinds of purchases.

Subscriptions

When you purchase a subscription, you'll receive repeat deliveries which are based on the subscription duration and frequency that you select.  Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.  

Some subscriptions may auto-renew at the end of their duration. If you choose to not renew a subscription, you have the option to cancel it.  If you want to cancel or change your subscription, you may do so at any time.  Your order confirmation emails have links to your order.  You can manage your subscription from there.   See our Returns Policy for more details on returns and refunds.

Pre-orders

When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.  We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date. 

You may cancel a partially paid pre-order, provided that it has not yet been fulfilled.  Orders that have already been fulfilled cannot be cancelled.  However, you may request a full or partial refund.  See our Returns Policy for more details on returns and refunds.

Try before you buy

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. If, once the time period has passed, you have not returned the item, your payment method will be charged for the full amount.